For builders
Choosing a real estate mandate firm in Pune: what to ask
A practical brief for developers comparing sales ownership, team responsibilities and reporting before appointing a mandate partner.
Start with the work your project needs
Before comparing mandate firms, write down where the project needs support. Is the challenge positioning a new launch, converting site visits, coordinating channel partners or moving a specific inventory mix? A useful mandate brief describes the project stage, target customer, available inventory and the decisions the developer will retain. It gives both teams a shared starting point.
Agree on ownership before agreeing on targets
Ask who will run pre-sales, conduct site visits, approve campaigns and maintain the customer record. Clarify how the mandate team will work with an existing in-house sales team. For sole selling arrangements, agree on the inventory and channels covered, the engagement period and how direct enquiries will be handled. Record these responsibilities in the engagement terms so that a customer is not passed between teams.
Review the process behind the presentation
Ask for a walkthrough of a typical enquiry: capture, assignment, first conversation, site visit, follow-up and booking. Discuss how duplicate leads, missed calls and customer objections are recorded. Agree on the reports you need to review together. A useful weekly discussion connects enquiry quality with site visits, bookings and reasons for lost opportunities; a large lead count alone does not explain sales progress.
Choose an engagement model that fits
Mantra Vastu offers three frameworks. Mantra Grid brings planning, marketing, sales and post-sales into a complete sales lifecycle. Mantra Vertex focuses on defined-period pre-sales and sales support, while the developer handles post-sales. Mantra Sixth Sense provides consultancy for product, positioning and market decisions. Discuss scope, responsibilities and commercial terms directly before choosing the model for your project.